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Privacy Policy


SHIP IT LAB takes privacy seriously.

We are committed to establishing and maintaining policies and procedures which protect the privacy of personal information gathered from our customers who request domestic as well as international shipping rates from shipitlab.com and other visitors to our website that concern service from international transportation companies.


Collected Information

We do not share information collected via our website with any third parties not affiliated with SHIP IT LAB. We will not sell or rent your personal information. Data is collected at the time of registration and booking. By completing the registration process and clicking the "Register" button, or completing booking process, you are indicating that you agree be bound by these terms.

During the registration process, we may ask you to provide sensitive information that allows us to serve you better. We are extremely aware of the sensitivity of this information that you have entrusted to us and have taken security measures to safeguard your personal information online.

You may access your account information online from SHIP IT LAB website only with your User ID and Password that is known to you only and that you have created when you set up your online account.

SHIP IT LAB uses advanced technology to protect your account information that is stored in a secure database allowing limited access to a select few of authorized SHIP IT LAB employees only.


Information provided by you may be given to other companies when:

  • We need to share your information to provide international shipping rates requested
  • We need to forward information to service providers within our network
  • We are responding to subpoenas, court orders, or legal processes


Cookies

In our website we may use "cookie" technology to track or record information about our web site visitors that concern freight services from international transportation companies. Shipitlab.com may require the use of "cookie" technology so that we will present the correct information to users as they browse our website. Users who disable their web browser's ability to accept cookies may not be able to successfully use our service.


Changes to Personal Information

We provide our customers that require service from domestic and international transportation company with access to information that we have collected and that we maintain about them and their international shipment. You may correct your account information at any time by logging into your online account. If you wish to cancel your account, please e-mail us at account@shipitlab.com. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.

SHIP IT LAB reserves the right to inspect this info based on our own request.


3rd Party Sites

The site may contain links to other web sites. SHIP IT LAB is not responsible for the privacy practices or the content of these sites. SHIP IT LAB is not responsible for services provided by any domestic or international transportation companies other than us or transportation companies that would be involved in domestic or international shipments by SHIP IT LAB.


Fraudulent activities

Please note that SHIP IT LAB never sends e-mails asking you to reply with your account or other personal information!

E-mail fraud is a common tool of identity thieves. An increasingly common fraudulent activity, called "phishing", uses official-looking e-mails to deceive consumers into disclosing their personal information. The e-mail often directs the recipient to a look-alike website of a legitimate business, tricking consumers into believing they are responding to a valid request. Other fraudulent e-mails entice users to make a purchase and are designed primarily to obtain credit card or bank account information.

To avoid getting caught in any of fraudulent activities, please remember following:

  • Keep your login and password secret
  • Change your password periodically
  • Never give out your personal and account information by e-mail or telephone
  • verify that you are on this page, https://www.shipitlab.com or https://shipitlab.com, whenever you are about to sign in, register, edit or add information to your account, or set up a new SHIP IT LAB account. We suggest you add this URLs to your browser's Favorites or Bookmarks menu
  • always end your session on SHIP IT LAB by clicking the "Sign out" link at the top left-hand side of the page and by closing your browser's window
  • fraudulent invoices & demands for payment may be sent to your e-mail. SHIP IT LAB will never send you invoice through e-mail or mobile phone message


Security

With respect to security, we employ industry-standard encryption technologies when transferring and receiving user data exchanged with our site. Maintaining the safety and privacy of your data with SHIP IT LAB is one of our top goals. If you have discovered a security vulnerability in one of our products, please contact security@shipitlab.com.
We consider reports to this address to be of the highest priority, and will investigate them as soon as possible.
SHIP IT LAB commits to validate, respond to, and fix vulnerabilities in a fastest time and to not take legal or administrative action against responsible vulnerability reporters. SHIP IT LAB reserves all of its legal rights in the event of noncompliance.


Please include the following in security submissions:

  • Your e-mail address
  • Your full name
  • Summary of issue
  • Steps to reproduce the issue

As a special thanks SHIP IT LAB commits to award every individual who has reported any unknown vulnerability of high or critical security in our system.


Changes to Privacy Statement

We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as e-mail. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.

If you have any questions about this Privacy Policy statement, please contact us at: privacy@shipitlab.com, or write us at:
SHIP IT LAB d.o.o.
Trpimirova 4
51000 Rijeka
Croatia